Terms of service
Yes. I’d replace the existing Shopify-generated Terms completely with the version below. I’ve kept the useful structure, removed the obvious US/template language, added the no returns/exchanges position, and aligned shipping with what you gave me.
Important: I’ve left the legal business name, GST/business registration details and jurisdiction as placeholders where your existing text doesn't establish the correct legal information. Don't publish those placeholders until they're filled.
TERMS OF SERVICE
Last updated: October 6, 2026
OVERVIEW
Welcome to Gulmae - Rituals That Linger.
The terms "we", "us" and "our" refer to Gulmae - Rituals That Linger. Gulmae - Rituals That Linger operates this store and website, including all related information, content, features, tools, products and services provided through the website (collectively, the "Services").
Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our Services.
Please read these Terms of Service carefully before using our website or purchasing our products. By accessing, browsing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with these Terms of Service or our Privacy Policy, please do not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you represent that you are legally capable of entering into a binding agreement under applicable law.
When using our Services or purchasing products from us, you may be asked to provide certain information, including your name, email address, billing information, payment information and shipping address.
You agree that all information you provide to us is accurate, current and complete and that you have the right to provide such information.
If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.
You may not transfer, sell, assign or otherwise provide your account to another person without our written permission.
SECTION 2 - OUR PRODUCTS
We make every effort to ensure that product descriptions, images, colours, textures and other product information displayed on our website are accurate.
However, colours and product appearance may vary depending on your device, screen settings and other technical factors.
Product images are provided for representation purposes and minor variations may occur.
Product descriptions, ingredients, packaging, pricing and availability may be changed or updated from time to time without prior notice.
We reserve the right to discontinue any product or limit the quantity of products available for purchase at our discretion.
Our products are intended for their stated cosmetic and personal-care purposes. Please read the product description and ingredient information before use.
If you have a known allergy, sensitivity or specific skin concern, please review the ingredients carefully and consult an appropriate professional before using a product where necessary.
SECTION 3 - ORDERS
When you place an order through our website, you are making an offer to purchase the products selected by you.
Gulmae - Rituals That Linger reserves the right to accept or decline an order at our discretion.
Your order is considered accepted once we have successfully processed your payment and issued an order confirmation.
Please review your order carefully before completing your purchase, including the products, variants, quantities and shipping details.
Once an order has been processed, it cannot be cancelled or modified.
If you need to request a cancellation or modification, please contact us as soon as possible after placing your order. We cannot guarantee that a request received after processing will be accommodated.
No Returns or Exchanges
All Gulmae purchases are currently final sale. We do not accept returns or exchanges.
Exceptions may apply only where a product is received damaged, defective or incorrect, subject to our Return & Refund Policy.
You represent that purchases made through our website are for personal or household use and not for unauthorised commercial resale.
SECTION 4 - PRICES AND BILLING
All prices displayed on our website are subject to change without prior notice.
The price charged for a product will be the price displayed at the time the order is placed and will be reflected in your order confirmation.
Shipping charges, where applicable, are calculated separately and displayed at checkout.
Promotions, discounts and special offers may be subject to additional terms and conditions.
We reserve the right to correct pricing, promotional or other errors on the website. If an order has been placed based on an obvious pricing or product information error, we reserve the right to cancel the order and provide an appropriate resolution.
You agree to provide accurate and complete payment and billing information for all purchases.
You represent that you are authorised to use the payment method provided for your purchase.
SECTION 5 - SHIPPING AND DELIVERY
We currently ship across India.
Orders are generally processed within 1–2 business days.
Delivery typically takes 3–7 business days, depending on your location.
Shipping charges are calculated at checkout.
Delivery timelines are estimates only and are not guaranteed.
We are not responsible for delays caused by courier partners, customs processing, weather, natural events, public disruptions or other circumstances beyond our reasonable control.
Once an order has been handed over to the shipping carrier, delays caused by the carrier are outside our control.
For any shipping-related queries, please contact us at:
SECTION 6 - RETURNS AND REFUNDS
All Gulmae purchases are currently final sale.
We do not accept returns or exchanges for change of mind, incorrect product selection, personal preference or any other reason unrelated to a damaged, defective or incorrectly fulfilled order.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the packaging, where relevant
We will review the information provided and determine the appropriate resolution.
Where an issue is confirmed to be attributable to us, we may, at our discretion and subject to applicable law, provide a replacement, refund or another appropriate resolution.
Refunds
Refunds are not available for change of mind, incorrect product selection or personal preference.
Where a refund is approved, the refund will be processed using the applicable payment method or another appropriate method communicated to you.
SECTION 7 - INTELLECTUAL PROPERTY
All content available through our Services, including but not limited to our brand name, logo, trademarks, text, product names, photographs, graphics, illustrations, videos, audio, designs, product descriptions and website layout, is owned by or licensed to Gulmae - Rituals That Linger and is protected by applicable intellectual property laws.
You may access and use our website for your personal, non-commercial purposes.
You may not reproduce, copy, modify, distribute, publish, transmit, sell, create derivative works from or commercially exploit any content from our website without our prior written permission.
All rights not expressly granted under these Terms are reserved by Gulmae - Rituals That Linger.
SECTION 8 - OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools or services as part of our website and Services.
These tools may be provided by third parties and may be subject to their own terms and conditions.
We do not control or guarantee the availability, accuracy or performance of third-party tools.
Your use of third-party tools is at your own discretion and subject to the applicable terms of the relevant third-party provider.
SECTION 9 - THIRD-PARTY LINKS
Our Services may contain links to websites or services operated by third parties.
These links are provided for convenience and do not constitute an endorsement of the third-party website, service or product.
We are not responsible for the content, availability, privacy practices, policies or actions of third-party websites.
Any transaction or interaction you have with a third party is between you and that third party.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
Gulmae - Rituals That Linger is powered by Shopify, which enables us to provide the Services to you.
However, any purchases made through our website are transactions between you and Gulmae - Rituals That Linger.
Shopify is not responsible for the products sold by Gulmae - Rituals That Linger or for any aspect of the transaction between you and us, to the extent permitted by applicable law.
SECTION 11 - PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy [LINK].
By using our Services, you acknowledge that you have read and understood our Privacy Policy.
Our website is hosted by Shopify, and certain information may also be collected and processed by Shopify and third-party service providers as necessary to operate the website, process payments, fulfil orders and provide related services.
For more information, please refer to our Privacy Policy.
SECTION 12 - FEEDBACK AND REVIEWS
If you submit reviews, feedback, suggestions, photographs, comments or other content to us, you grant Gulmae - Rituals That Linger permission to use, reproduce, publish, display and distribute that content for purposes related to our business, including marketing and promotion, subject to applicable law.
You represent that you have the necessary rights to any content you submit to us.
You agree that any content you submit will not:
- Violate the rights of another person or business
- Infringe intellectual property rights
- Contain unlawful, abusive, threatening or defamatory material
- Contain malicious software
- Contain misleading or fraudulent information
We reserve the right to remove content that we believe violates these Terms or applicable law.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
From time to time, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other information.
We reserve the right to correct such errors, update information or cancel orders where necessary.
We may make such corrections or updates without prior notice, including after an order has been placed.
Where an order is affected by a material error, we will make reasonable efforts to contact you using the information provided with your order.
SECTION 14 - PROHIBITED USES
You may use our Services only for lawful purposes.
You agree not to use our Services:
- For any unlawful or fraudulent purpose
- To violate applicable laws or regulations
- To infringe our intellectual property rights or the rights of others
- To impersonate another person or entity
- To submit false or misleading information
- To interfere with the security or operation of our website
- To introduce viruses, malware or other harmful code
- To scrape, copy or systematically extract website content without our written permission
- To interfere with or circumvent security features of our website
We reserve the right to restrict or terminate access to our Services where we reasonably believe that these Terms have been violated.
SECTION 15 - AGENTS AND AUTOMATED ACCESS
You may not use automated systems, bots, agents, scraping tools or similar technologies to access, interact with or extract information from our Services in a manner that violates these Terms or interferes with the operation of our website.
We may implement technical measures to limit or prevent automated access to our Services.
SECTION 16 - TERMINATION
We may restrict or terminate your access to our Services where we reasonably believe that you have violated these Terms or applicable law.
Termination will not affect any rights or obligations that arose before termination.
Provisions relating to intellectual property, privacy, disclaimers, limitations of liability, indemnification, governing law and other provisions that by their nature should survive termination will continue to apply.
SECTION 17 - DISCLAIMER OF WARRANTIES
Our Services and the information provided through them are made available for general informational and commercial purposes.
To the fullest extent permitted by applicable law, we do not guarantee that the website will always be available, uninterrupted, secure or error-free.
We make reasonable efforts to ensure that product information is accurate, but we do not warrant that all information will always be complete, current or free from errors.
To the fullest extent permitted by applicable law, our Services and products are provided on an "as is" and "as available" basis, except where expressly stated otherwise.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot lawfully be excluded or limited under applicable law.
SECTION 18 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Gulmae - Rituals That Linger, its owners, employees, contractors, service providers and affiliates will not be liable for indirect, incidental, special or consequential losses arising from your use of our Services or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
SECTION 19 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Gulmae - Rituals That Linger, its owners, employees, contractors, service providers and affiliates from claims, losses, damages or expenses arising from your breach of these Terms, violation of applicable law or misuse of our Services.
SECTION 20 - SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law and the remaining provisions will continue in effect.
SECTION 21 - WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Information and any other policies referenced on our website, constitute the agreement between you and Gulmae - Rituals That Linger regarding your use of our Services.
SECTION 22 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may transfer or assign our rights and obligations under these Terms where permitted by applicable law.
SECTION 23 - GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with these Terms or your use of our Services shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the location of Gulmae - Rituals That Linger's registered/principal place of business, subject to applicable law.
SECTION 24 - CHANGES TO THESE TERMS
We may update or modify these Terms of Service from time to time.
The most current version will always be available on this page.
Where required by applicable law, we will provide notice of material changes.
Your continued use of our Services after updated Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
SECTION 25 - CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us at:
Gulmae - Rituals That Linger
Email: gulmae.rituals@gmail.com
Address: H. No. 17, Paschim Puri, Sikandra, Agra - 282007
Phone: 7060104560