Refund policy

Return & Refund Policy

At Gulmae, every ritual is prepared and packed with care. As our products are personal-care and body-care products, all purchases are currently final sale.

No Returns or Exchanges

We currently do not accept returns or exchanges on orders once they have been placed.

Please review your order carefully, including the products, variants and quantities, before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect product, please contact us within 48 hours of delivery at:

gulmae.rituals@gmail.com

Please include:

Your order number
A brief description of the issue
Clear photographs of the product and packaging

We will review the issue and, where applicable, arrange an appropriate resolution.

Refunds

As we currently do not accept returns or exchanges, refunds are not available for change of mind, incorrect product selection, or other personal preferences.

If your order is found to have been damaged or incorrectly fulfilled by us, we will assess the issue and confirm the appropriate resolution with you.

Order Cancellations

Once an order has been processed, it cannot be cancelled or modified.

If you need to make a change to your order, please contact us at gulmae.rituals@gmail.com as soon as possible after placing it. While we cannot guarantee changes, we'll do our best to assist if the order has not yet been processed.